PDA Event: Successful Workplace Communications Series: Navigating Difficult Conversations

We all face moments at work where tensions are running high: an angry customer shouting in your face; an employee's or coworker's behavior causing disruption in the office; a peer or supervisor suggesting a change that you don't agree with. 
 
In this first session of the Successful Workplace Communications Series, Ben Mead Harvey will explain how to effectively navigate those conversations. We will open with a discussion of the fight-or-flight response, which leads to ineffective behaviors in tense conversations. We will follow with specific strategies you can use in-the-moment to guide the conversation to an effective conclusion. The session will finish with long-term strategies to implement that will help keep things amicable when difficult conversations arise.

Ben Mead-Harvey is an Instructor at the iSchool at the University of Illinois. He teaches Personnel Management and Financial Management of Libraries, the former of which he designed and created for the college. He has been working in libraries since 2007, the bulk of which has been in management of municipal and district libraries. His major passion is learning about and teaching others how to effectively manage. He has authored many short articles on effective management practices which can be found at www.better-boss.com. Ben has a bachelor’s degree in Psychology and a Master of Library Science from the University of Illinois as well as a Master of Business Administration from North Dakota State University. 

Registration has reached capacity for this program. If you would like to be emailed the recording of this event, please share your contact information.  

Learn about the second session in the Successful Workplace Communications Series, "Assume Positive Intent" on September 12.

Sponsored by CARLI