Public Services Committee Meeting: August 23, 2023

Zoom / Conference Call

Members attending: Steve Brantley (Eastern Illinois University), Beth Hultman, (Elgin Community College), Ashley McMullin (DePaul University) co-chair, Gretchen Schneider (Oakton College), Kimberly Shotick (Northern Illinois University), Arlie Sims (Columbia College Chicago) co-chair, Lesley Wolfgang (Saint John's College of Nursing)

Members absent: Jennifer Lau-Bond (Harper College), Simone Williams (Southern Illinois University Edwardsville)

CARLI Staff attending: Elizabeth Clarage, Denise Green

Decisions

• Minutes of May 11, 2023 approved with corrections.
• Minutes will be taken alphabetical by last name.

Tasks Assigned

• Minutes taken by Ashley McMullin.
• Elizabeth and Denise will add the schedule for minutes to the meeting schedule. Steve Brantley will take minutes in September.

Announcements

• Member Announcements:
  • Ashley McMullin (DePaul University): DePaul’s library is currently hiring 9 full and part-time staff members.
  • Steven Brantley (EIU): New Dean, Brian Keith coming from University of Florida.
  • Gretchen Schneider (Oakton College): Oakton College's Library in Skokie has moved to their temporary space as we prepare for construction of our Learning Commons space. Also hired a new full time faculty librarian, Brittany Coleman, Assistant Professor, Community Engagement Librarian.
  • Beth Hultman (Elgin Community College): We are starting a student led library advisory committee with TRIO students starting Sept. 11th. We have 10 interested members so far.
  • Arlie Sims (Columbia College Chicago): We're excited that our English Creative Writing Dept is working with a SCOERS grant to produce an OER writing text "Authoring Culture: Writing in the 21st Century"
• CARLI Announcements:
  • Communication Tools:
    • The Committee has a private email lists for committee work. There is an open email list for CARLI on Public Services pubserv-ig@carli.illinois.edu. The Committee has a collaboration space on Box.

Discussion

• Topics of interest:
  • How to provide course materials in light of the Internet Archive court case. CDL after Internet Archive
  • Converting to a Learning Commons
  • what other institutions do for non-English speakers in terms of website/materials/staff/signage etc....
  • Responding to RUSA Guidelines: Inclusion and Engagement in Academic Libraries.
  • Reducing Bounce in working with undergrads.
  • How libraries support retention
  • How to use personal pronouns, inclusive language
  • Artificial Intelligence (impact on Public Services Work, creative uses in higher ed
  • Accessibility
  • Training customer service
  • Shared service desks
  • Changing service models
  • Serving user populations at all levels with smaller staff/budgets. Balancing competing demands.
  • UX how have student/faculty needs changed recently and how are libraries adapting to meet those need.
  • Who is happy with the knowledge or insight gained from current efforts to assess student learning about Information Literacy?
  • creating an eReserves Policy
  • EReserves workflow
• Strong suggestions
  • CDL and course reserves after the Internet Archive ruling.
  • Reserves systems and workflows (Leganto)
  • Reserves copyright policies
  • Support/resources/signage for ESL students.
  • Converting to a learning commons
  • Artificial Intelligence (services libraries can and can’t provide).

Next Meeting Dates and Deadlines

The Public Services Committee will next meet in September Wednesday  some time between 1:30-5

Deadlines: None at this time.