Alma and Primo VE issues July 6

Updated: Tuesday, July 7 at 9:45am

Ex Libris implemented fixes overnight to address all of the problems that CARLI I-Share libraries had reported in Alma and Primo VE.  All functionality should be back to normal.  Please contact CARLI support if you have any further problems or questions.

---------

CARLI has been receiving reports of numerous problems in Alma and Primo VE on Monday, July 6:

• Local Request links not displaying for institutions in which it was enabled in Primo VE
• Item information cannot be expanded in Primo VE and is not displaying
• Holdings field data are not displaying in Primo vE (i.e. 866, other notes fields that have been configured to display like 562 and 563)
• Fullfillment> Scan In Items results in errors in Alma
• Fulfillment> Manage Patron Services (charging) and Fulfillment> Return Items (discharging) results in errors in Alma
• Retrieving a user record through Fulfillment> Manage Patron Services results in errors in Alma
• Online resources may not display properly in Primo VE. This is a known issue after the July Update. Ex Libris states they are currently working on a fix.

We have reported these to Ex Libris and will let you know when we have more information. 

We currently have enough submitted examples of the issues reported above; however, if you encounter any additional problems with Alma or Primo VE that were not an issue before the July update, please email CARLI support.

Thanks for your patience.